| | | Shipping PolicyShipping information for water fountains | Nearly all of our water fountains are shipped best method by the manufacturer or importer. Because so many of our items are very large, these items go by freight. When this is the case, the freight company will call in advance to make an appointment with you for curbside delivery. Curbside delivery means at the point where the public road connects to your property, at the curb. Transportation beyond this point is your responsibility. Sometimes, the delivery company will negotiate with you directly for transportation on your driveway or up your private road, but often, they will not. Please take this into account when you place your order.
When your item arrives you must inspect it before the driver leaves. If anything is damaged, refuse the shipment and contact us immediately by email: mollykeeler@gmail.com and telephone: 877-394-6113. When you sign the delivery form you are legally indicating that all the items are received in good order.
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